Service industry professionals, service departments and B2B organizations are often swamped with paper. When emailing single scanned documents, it’s easy to lose track of document changes, and the risk someone is working with the wrong document version is high. Information may be incomplete or missing, resulting in additional requests and reducing productivity. Customer service can suffer because of slow decision-making.
Filing hard copies and managing folders does not solve this problem. Traditional file systems are labor intensive and information retrieval is slow and costly. The time spent filing, retrieving, tracking and sharing documents can be better used elsewhere. Hard copy files are subject to damage, document loss and have no additional security features. Automating your document management increases accuracy, improves information integrity and allows for real-time collaboration and decision-making. It also enhances the customer experience.